Email Communication Policy

Overview

CleanDock is committed to responsible email communication. This policy explains what emails we send, who receives them, and how we maintain compliance with email regulations.

1. Types of Emails We Send

CleanDock sends only transactional emails related to business operations. We do not send marketing emails, newsletters, or promotional content.

2. Who Receives Emails

Emails are sent only to:

• Business Users: Contractors who create CleanDock accounts to manage their business
• Their Clients: Customers who book services, request quotes, or receive invoices from CleanDock users

We never:

• Purchase, rent, or use third-party email lists
• Send unsolicited bulk emails or spam
• Share your email address with third parties for marketing

3. CAN-SPAM Compliance

All emails comply with the CAN-SPAM Act and include:

• Clear identification of the sender (the contractor or CleanDock)
• Accurate subject lines that reflect the email content
• Physical business address in the email footer
• Clear indication of the business nature of the communication

4. Email Deliverability

We use industry-standard email infrastructure with authentication protocols (SPF, DKIM) to ensure reliable delivery and protect against spoofing. Invalid email addresses and delivery issues are automatically tracked to maintain high deliverability rates.

5. Your Responsibilities as a User

When using CleanDock, you agree to:

• Only send emails to clients with whom you have a legitimate business relationship
• Never use purchased or third-party email lists
• Provide accurate business information in all communications
• Respond promptly to client inquiries
• Comply with all applicable anti-spam laws

Violation of these policies may result in account suspension or termination. See our Terms of Service for details.

6. Reporting Issues

If you receive an email from CleanDock that you believe is inappropriate or violates our policies, please contact us immediately. We take all reports seriously and investigate promptly.

7. Changes to This Policy

We may update this Email Communication Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or through the service.

8. Contact Us

Questions about this policy? We're here to help.